"Booked the journey and was called later that day by the company to see if I could delay collection by fifteen minutes. I explained I couldn’t. They then arrived 40 minutes late. The driver explained he had to clean the car but the call centre said it was traffic.
The driver eventually explained it was a case of too many calls to attend to. "
"This driver was brilliant, he messaged to say he was on his why, keeping me updated all the time. He told me where to meet him, helped me with my case."